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User Evaluation Form

This form is to be completed by each user team carrying out an experiment at the ESRF.

Your feedback will be used to help us improve the user experience where possible, and will be transmitted to the appropriate members of staff and the Users Organisation. Summaries of the responses will be made for ESRF Management and for the Science Advisory Committee. We very much appreciate your time spent in answering this form.

Please note that all questions preceded by a are mandatory.

There are 30 questions in this survey.
Experiment details
(This question is mandatory)
Proposal ID:
(This question is mandatory)
Beamline:
(This question is mandatory)
Principal Investigator:
(This question is mandatory)
Shifts scheduled:
(This question is mandatory)
Start Date:
Open date/time selector
(This question is mandatory)
Local contact (Name + Surname):
(This question is mandatory)
Shifts used:
(This question is mandatory)
Participant (Name + Surname):
(This question is mandatory)
Participant's E-mail address:
(This question is mandatory)
How was your experiment performed?
useroff@esrf.fr

initial : mrobichon@gmail.com

 

Need to replace :

- robichon@esrf.fr by mxind@esrf.fr   (sympa list containing Debbie; ulrike & romain)

- marine.peyret-guzzon@esrf.fr by industry@esrf.fr   (BDO point of contact)

- mistest@esrf.fr by useroff@esrf.fr

- peyretgu@esrf.fr by crgoff@esrf.fr (CRG point of contact)

General assessment of your experiment
(This question is mandatory)
Indicate the degree of success of your experiment
(This question is mandatory)
Please evaluate the following:
The support from your local contact and members of staff
The quality and reliability of the beamline components
The quality of the beam
The availability and ease of use of the beamline webpages
The detectors and data acquisition
The data retrieval and transfer
You selected Below expectations for one (or several) of the questions above, please explain why:
(This question is mandatory)
Did you experience any time loss?
Please estimate the total time lost in hours:
Please give the reason(s) for the time lost:
What measures could be taken to improve the effectiveness of your beamtime?
Remote access
(This question is mandatory)
Please evaluate your remote access experience (and comment if required):
Sample Transport
(This question is mandatory)

Please evaluate the following:

On-site sample tracking procedure in place at the ESRF (iCAT, ISPyB)
Sample handling from ESRF stores to beamline
Sample shipment between home lab and the ESRF (Third party, not ESRF responsibility)
(This question is mandatory)

Please indicate the courier company used:

(This question is mandatory)

Did you encounter any of the following problems?

Please give details of the problem encountered:
You selected Below expectations for one (or several) of the questions above, please explain why:
Practical Arrangements
(This question is mandatory)
Please evaluate and comment on the quality of the travel organisation:
(This question is mandatory)
Please evaluate and comment on the quality of the onsite restaurant:
(This question is mandatory)
Please evaluate and comment on the quality of the guesthouse:
Any additional comments on practical arrangements:
General comments
What aspects of the ESRF do you particularly appreciate?
What improvements would you suggest?
 
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